1. What are my delivery options and how much does it cost?
Each product will indicate whether a delivery fee will be charged at check out or not.
The delivery fee, if applicable, will appear just below your order's subtotal.
This is calculated automatically according to the volumetric weight of the total order as well as the delivery address provided, and will therefor be different for each order.
2. When will my order be delivered?
We aim to deliver anywhere in South Africa within 7 to 10 business days, depending on where you are located.
3. Can I change my delivery address after I have ordered?
Please notify us immediately should you want to change your delivery address by contacting us at 0827826980 (during Office Hours) or email@example.com
4. What happens if a product is missing from my delivery?
Please notify us immediately regarding any missing product from you delivery by contacting us at 0827826980 (during Office Hours) or firstname.lastname@example.org
Please confirm your order number in your message.
We will contact you and assist you ASAP.
5. Can I reschedule my delivery?
Please notify us immediately should you want to reschedule your delivery by contacting us at 0827826980 (during Office Hours) or email@example.com
6. Can I choose a specific time or day for my delivery?
Unfortunately it is not possible to select a specific day for your delivery.
You will receive an email on the date of delivery so you know when to expect our courier. At this point, if you won't be available to receive your order on that day, you can simply contact us to reschedule.
7. How are Large products delivered?
Large products will be delivered by a two-man team from our third-party couriers. These items might be quite big and heavy, so it would be worth having these products delivered straight to your home.
8. Does Yonke Online deliver internationally?
Unfortunately we do not deliver outside of South African borders, yet.
Hopefully this option will be available soon!
9. I have not received my delivery, and the stated delivery time has passed?
On rare occasions or in remote areas delays can happen. If the expected delivery times are exceeded significantly, please contact us with your order number and we will track your delivery and update you accordingly. Rest assured that you will receive your order, even it means that we have to send you a replacement! If that is not possible, we will simply refund you in full.
10. It is 16h00 and I have still not received my delivery, what should I do?
When we book deliveries with our courier companies it is standard practice to request a delivery before 16h00. This does not always mean that delivery will take place before 16h00, on rare occasions the courier company may deem your delivery address an outlying area (especially residential addresses) and as a result only deliver after 16h00. Should you need to leave the address after 16h00 for any reason and are afraid you will miss the delivery, please note that our courier company has been instructed to give you a call, and attempt delivery the following week day, should no one be available at the time of delivery.
Please note that if more than one product is ordered, from different artists, these products could possibly be delivered to your selected address seperately on different dates, as it could be collected individually, and shipped seperately to you.
Please don't hesitate to contact us should you have any other questions regarding Delivery at firstname.lastname@example.org